RESUME of QUALIFICATIONS

DANA M. COWE, EDP

l  DCA CONSULTING                                                                 1998 - Present
Ø  Owner / Managing Director

 Developed consulting firm specializing in assisting Fortune 1000 companies with all business aspects of digital document automation.  Work independently or assemble diverse teams for large projects dealing with everything from writing RFP’s to full-scale technology implementations. Perform project work for organizations such as The World Bank, Kaiser Permanente, and Pitney Bowes. Hold elected positions on California Chapter Board for Xplor International from 1994 to 2005, past President. Currently serving on Adobe Systems Joint Technology Council.
 

l  CAP VENTURES                                                                           1997 - 1998

Ø  Director

Upon the purchase of my company (Catapult Communications) by CAP Ventures, directed the resulting division to over-achieve first year revenue targets by 120% of plan.  Participated in consulting project work for manufacturers, service providers, and users of digital document technologies.  Developed successful project methodology, participated in industry research projects, performed client needs analysis.  Contributed to design and architecture of CAP Ventures initial web-based content delivery resource – "CLIENeT".
 

l  CATAPULT COMMUNICATIONS                                                  1995 - 1997

Ø  Owner / Managing Director

Utilized extensive publishing and printing experience to consult on the application of current document technology resources.  Sought after speaker at national industry conferences including; Xplor, AIIM, On-Demand Digital Printing & Publishing, and BIS Strategic Decisions Imaging and Workflow.
 

l  HEALTH NET                                                                                  1990 - 1995

l  Marketing / Corporate Communications

Ø  Manager, Electronic Publishing Services

Spearheaded the proposition, development and implementation of in-house digital publishing and printing facility.  Manage a team responsible for automating corporate database publishing, and printing functions.  Reduce legacy document production time by over eighty percent.  Establish corporate on-line document access for key publications, resulting in the availability of current materials and the reduction of print and warehousing costs.  Review proposals and negotiate contracts with vendors for equipment acquisition, maintenance, and facilities management arrangements.
 

l  XEROX CORPORATION                                                                1980 - 1990

l  Integrated Systems Operations

Ø  Senior Systems Analyst - (1987 to 1990)

Ø  Senior Customer Service Engineer - (1985 to 1987)

Installed, maintained and provided troubleshooting on Xerox Network Systems.  Serving Atlantic Richfield Corporation (ARCO) as a primary account provided extensive experience on a large local and wide area networks supporting many system platforms, including; IBM, DEC, Hewlett Packard and Apple.  Conceptualized, developed and managed an Office Products "rescuer" project resulting in the recovery of over $300,000 during first 4 months of operation.

Ø  Customer Service Representative - (1983 to 1985)

Performed service dispatch and customer call assistance.  Wrote database management programs tracking all Xerox Western Region Service Call Authorization activity.  Developed an award winning computerized telephone reference system.  Established criteria and conducted training for a Centralized Customer Call Assistance program.

Ø  Associate to Senior Technical Representative - (1980 to 1983)

Installed, maintained and repaired the Xerox 9000 family of products. Coordinated district wide systems retrofit program.

l  Southern California Edison Company                           1978 - 1979

l  Corporate Print Services

Ø  Reprographics Professional

Responsible for the xerographic department of corporate print shop.  Performed camera work, stripping and plate production.  Operated printing press', diazonon, and various other reprographic center equipment.  Trained new reprographic operators.

·   Business & Systems Analysis
·   Process Reengineering
·   Research & Analysis
·   Training & Educating
·   Presenting & Demonstrating
·   Vendor Accountability
·   Composing & hosting RFPs, RFQs, RFIs 
·   Database Publishing Applications Development
·   Acrobat (PDF creation, editing, optimization, de-encryption)

·   2005 - Certified through Xplor International as an “EDP” (Electronic Document
             Professional).  Originally certified in 1994 & re-certified in 2000 & 2005.

·   1980 to1990 - Xerox corporate training in Sales, Service and TQM

·   1986 - Mt. San Antonio College, Software Applications Analysis

·   1983 - Orange Coast College, Business Management

l  Xplor International (member, various Board positions, Southern California Chapter)

l  Adobe Systems Inc., Joint Technology Council